Increase your brand loyalty.
Paying attention to customers increases loyalty and leads to repeated sales. With our innovative Customer Service training, we support you in creating a customer base that will be resistant to competitors’ attempts to take over your customers.
Program objective: Develop key competency for customer service. Develop customer service skills by solving up to 27 real-life situations. Develop business acuity. Develop empathy, initiative and proactive skills. Develop conflict management skills. Understand the importance of ratings and customer reviews on social media.
Group size: per attendee