Client/Customer Engagement & Satisfaction Study
Ensure the commitment of your employees towards the best customer service
The study highlights the orientation of employees towards achieving high-quality relationships with clients. Employees’ engagement in building the optimal experience and satisfaction of clients contributes significantly to the company’s overall business success. The study provides employees’ point of view of the organizational processes, standards, procedures and their impact on the everyday relationship with clients and other relevant stakeholders.
The study helps you in:
- Gaining insight into the everyday work of employees with clients
- Evaluating company procedures and processes, which may facilitate or aggravate everyday activities
- Evaluating the role of each employee in providing the best customer experience
- Inspecting the employee motivation and engagement in terms of building a long-term relationship with clients
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